Call: (254) 716577544
info@neptunesmartworld.co.ke
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F.A.Q.
How do I reschedule a cleaning with Neptune smart world
It’s simple. Call the office at 0737762198 and speak with a representative from Neptune Smart world. They will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Will my house/office be inspected after every clean?
Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. Neptune does these inspections to ensure the highest quality standards for our house and office cleaning services
How do I cancel a cleaning with Neptune Smart world?
It’s simple. Call the office or 0737762198 and speak with a representative from Neptune. They will assist you in cancelling or rescheduling your cleaning. In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to our office regarding cancellation policy.
What if I want to tip my cleaners?
Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean
How do I refer a friend or family member?
Give them our contact 0737762198 From there, provide us with your friend’s email address, and we will send a referral email.
What if I’m not satisfied with the service?
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
